Appendices

Performance Data Table

Environmental Data

Energy Consumption¹		FY2021/22	FY2020/21
Purchased electricity	MWh	103,701.63	109,316.12
Towngas	MWh	4,902.00	4,694.10
Petrol	MWh	325.72	317.75
Diesel	MWh	1.26	16.23
Total energy consumption	MWh	108,930.61	114,364.20
Energy intensity	kWh / m²	128.89²	131.59

Energy Consumption¹

Purchased electricity

MWh

FY2021/22

103,701.63

FY2020/21

109,316.12

Towngas

MWh

FY2021/22

4,902.00

FY2020/21

4,694.10

Petrol

MWh

FY2021/22

325.72

FY2020/21

317.75

Diesel

MWh

FY2021/22

1.26

FY2020/21

16.23

Total energy consumption

MWh

FY2021/22

108,930.61

FY2020/21

114,364.20

Energy intensity

kWh / m²

FY2021/22

128.89²

FY2020/21

131.59

Carbon Emissions³		FY2021/22	FY2020/21
Direct carbon emissions (Scope 1)	tCO₂e	1,076.68	1,068.03
Indirect carbon emissions (Scope 2)	tCO₂e	49,177.06	50,697.10
Total carbon emissions (Scope 1 & 2)	tCO₂e	50,253.74	51,765.13
Carbon emissions intensity (Scope 1 & 2)	tCO₂e / m²	0.059	0.060

Carbon Emissions³

Direct carbon emissions (Scope 1)

tCO₂e

FY2021/22

1,076.68

FY2020/21

1,068.03

Indirect carbon emissions (Scope 2)

tCO₂e

FY2021/22

49,177.06

FY2020/21

50,697.10

Total carbon emissions
(Scope 1 & 2)

tCO₂e

FY2021/22

50,253.74

FY2020/21

51,765.13

Carbon emissions intensity (Scope 1 & 2)

tCO₂e / m²

FY2021/22

0.059

FY2020/21

0.060

Air Emissions		FY2021/22	FY2020/21
Sulphur oxides	kg	0.834	0.844
Nitrogen oxides	kg	87.68	88.06
Particulate Matter	kg	1.26	1.62

Air Emissions

Sulphur oxides

FY2021/22

0.834

FY2020/21

0.844

Nitrogen oxides

FY2021/22

87.68

FY2020/21

88.06

Particulate Matter

FY2021/22

1.26

FY2020/21

1.62

Wasterwater Discharged and Water		FY2021/22	FY2020/21
Wastewater discharged	m³	518,646.09	542,374.40
Total water usage	m³	544,853.57	571,896.93
Water intensity	m³ / m²	0.645⁴	0.658

Wasterwater Discharged and Water

Wastewater discharged

m³

FY2021/22

518,646.09

FY2020/21

542,374.40

Total water usage

m³

FY2021/22

544,853.57

FY2020/21

571,896.93

Water intensity

m³ / m²

FY2021/22

0.645⁴

FY2020/21

0.658

Waste		FY2021/22	FY2020/21
Non-hazardous waste disposed	tonnes	18,723.75⁵	12,352.37
Non-hazardous waste disposal intensity	tonnes / m²	0.022	0.014

Waste

Non-hazardous waste disposed

tonnes

FY2021/22

18,723.75⁵

FY2020/21

12,352.37

Non-hazardous waste disposal intensity

tonnes / m²

FY2021/22

0.022

FY2020/21

0.014

Recycling		FY2021/22	FY2020/21
Food Waste recycled	tonnes	91.35	40.12
Glass recycled	tonnes	18.05	18.29
Metal/ Aluminium recycled	tonnes	6.84	2.95
Paper recycled	tonnes	476.66	338.31
Plastic recycled	tonnes	6.66	8.54
Total recycled waste	tonnes	599.56	408.21
Total waste recycling intensity	kg / m²	0.625	0.417

Recycling

Food Waste recycled

tonnes

FY2021/22

91.35

FY2020/21

40.12

Glass recycled

tonnes

FY2021/22

18.05

FY2020/21

18.29

Metal/ Aluminium recycled

tonnes

FY2021/22

6.84

FY2020/21

2.95

Paper recycled

tonnes

FY2021/22

476.66

FY2020/21

338.31

Plastic recycled

tonnes

FY2021/22

6.66

FY2020/21

8.54

Total recycled waste

tonnes

FY2021/22

599.56

FY2020/21

408.21

Total waste recycling intensity

kg / m²

FY2021/22

0.625

FY2020/21

0.417

Notes:

Energy conversion factors of different fuel types are referenced from How to prepare an ESG Report - Appendix 2: Reporting Guidance on Environmental KPIs published by HKEX.
In FY2021/22, the annual energy intensity of properties that were fully owned and managed by the Group was 81.83 kWh/m² and that of hotels were fully owned and managed by the Group was 292.68 kWh/m², representing a reduction of 4.3% and 1.2% respectively compared to FY2020/21.
Carbon emissions are calculated with reference to Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings (“Commercial, Residential or Institutional Purposes”) in Hong Kong published by the Environment Protection Department and the Electrical and Mechanical Services Department of the Hong Kong Government, CLP’s 2021 Sustainability Report, Hong Kong Electric’s Sustainability Report 2021 and The Hong Kong and China Gas Company Limited ESG Report 2021.
In FY2021/22, the water intensity of properties that were fully owned and managed by the Group was 0.222 m³/m² and that of hotels were fully owned and managed by the Group was 2.140 m³/m², representing a reduction of 11.5% and 0.5% respectively compared to FY2020/21.
Optimised waste data collection resulted in higher reported non-hazardous waste disposal amounts.

Social Data

Workforce	FY2021/22		FY2020/21
Workforce	Number of people	Percentage	Number of people	Percentage
Total workforce	2,982	-	2,978	-
By Gender	Number of people	Percentage	Number of people	Percentage
Male	1,640	55.0%	1,608	54.0%
Female	1,342	45.0%	1,370	46.0%
By Employee Category	Number of people	Percentage	Number of people	Percentage
Senior Management	72	2.4%	74	2.5%
Management	363	12.2%	242	8.1%
Frontline and general employee	2,547	85.4%	2,662	89.4%
By Age Group	Number of people	Percentage	Number of people	Percentage
Under 31	368	12.3%	381	12.8%
31-50	1,237	41.5%	1,242	41.7%
51 or above	1,377	46.2%	1,355	45.5%
By Employment Contract	Number of people	Percentage	Number of people	Percentage
Permanent	2,733	91.6%	2,783	93.5%
Temporary	249	8.4%	195	6.5%
By Employment Type	Number of people	Percentage	Number of people	Percentage
Full-time	2,915	97.8%	-	-
Part-time	67	2.2%	-	-
By Geographical Region	Number of people	Percentage	Number of people	Percentage
Hong Kong	2,982	100.0%	2,978	100.0%
Others	0	0.0%	0	0.0%

Workforce

Total workforce

FY2021/22

Number of people

2,982

Percentage

FY2020/21

Number of people

2,978

Percentage

By Gender

Male

FY2021/22

Number of people

1,640

Percentage

55.0%

FY2020/21

Number of people

1,608

Percentage

54.0%

Female

FY2021/22

Number of people

1,342

Percentage

45.0%

FY2020/21

Number of people

1,370

Percentage

46.0%

By Employee Category

Senior Management

FY2021/22

Number of people

Percentage

2.4%

FY2020/21

Number of people

Percentage

2.5%

Management

FY2021/22

Number of people

363

Percentage

12.2%

FY2020/21

Number of people

242

Percentage

8.1%

Frontline and general employee

FY2021/22

Number of people

2,547

Percentage

85.4%

FY2020/21

Number of people

2,662

Percentage

89.4%

By Age Group

Under 31

FY2021/22

Number of people

368

Percentage

12.3%

FY2020/21

Number of people

381

Percentage

12.8%

31-50

FY2021/22

Number of people

1,237

Percentage

41.5%

FY2020/21

Number of people

1,242

Percentage

41.7%

51 or above

FY2021/22

Number of people

1,377

Percentage

46.2%

FY2020/21

Number of people

1,355

Percentage

45.5%

By Employment Contract

Permanent

FY2021/22

Number of people

2,733

Percentage

91.6%

FY2020/21

Number of people

2,783

Percentage

93.5%

Temporary

FY2021/22

Number of people

249

Percentage

8.4%

FY2020/21

Number of people

195

Percentage

6.5%

By Employment Type

Full-time

FY2021/22

Number of people

2,915

Percentage

97.8%

FY2020/21

Number of people

Percentage

Part-time

FY2021/22

Number of people

Percentage

2.2%

FY2020/21

Number of people

Percentage

By Geographical Region

Hong Kong

FY2021/22

Number of people

2,982

Percentage

100.0%

FY2020/21

Number of people

2,978

Percentage

100.0%

Others

FY2021/22

Number of people

Percentage

0.0%

FY2020/21

Number of people

Percentage

0.0%

Voluntary Turnover^1,2,3	FY2021/22		FY2020/21
Voluntary Turnover^1,2,3	Number of people	Percentage	Number of people	Percentage
Overall	893	30.6%	1,124	39.0%
By Gender	Number of people	Percentage	Number of people	Percentage
Male	449	27.6%	563	35.5%
Female	444	34.4%	561	43.3%
By Age Group	Number of people	Percentage	Number of people	Percentage
Under 31	201	57.1%	178	50.4%
31-50	402	33.0%	379	31.1%
51 or above	290	21.6%	567	43.3%
By Geographical Region	Number of people	Percentage	Number of people	Percentage
Hong Kong	893	30.6%	1,124	39.0%
Others	0	0.0%	0	0.0%

Voluntary Turnover^1,2,3

Overall

FY2021/22

Number of people

893

Percentage

30.6%

FY2020/21

Number of people

1,124

Percentage

39.0%

By Gender

Male

FY2021/22

Number of people

449

Percentage

27.6%

FY2020/21

Number of people

563

Percentage

35.5%

Female

FY2021/22

Number of people

444

Percentage

34.4%

FY2020/21

Number of people

561

Percentage

43.3%

By Age Group

Under 31

FY2021/22

Number of people

201

Percentage

57.1%

FY2020/21

Number of people

178

Percentage

50.4%

31-50

FY2021/22

Number of people

402

Percentage

33.0%

FY2020/21

Number of people

379

Percentage

31.1%

51 or above

FY2021/22

Number of people

290

Percentage

21.6%

FY2020/21

Number of people

567

Percentage

43.3%

By Geographical Region

Hong Kong

FY2021/22

Number of people

893

Percentage

30.6%

FY2020/21

Number of people

1,124

Percentage

39.0%

Others

FY2021/22

Number of people

Percentage

0.0%

FY2020/21

Number of people

Percentage

0.0%

New Hire¹	FY2021/22		FY2020/21
New Hire¹	Number of people	Percentage	Number of people	Percentage
Overall	1,142	39.2.1%	-	-
By Gender	Number of people	Percentage	Number of people	Percentage
Male	662	40.8%	-	-
Female	480	37.2%	-	-
By Age Group	Number of people	Percentage	Number of people	Percentage
Under 31	276	78.4%	-	-
31-50	459	37.7%	-	-
51 or above	407	30.3%	-	-
By Geographical Region	Number of people	Percentage	Number of people	Percentage
Hong Kong	1,142	39.2%	-	-
Others	0	0.0%	-	-

New Hire¹

Overall

FY2021/22

Number of people

1,142

Percentage

39.2.1%

FY2020/21

Number of people

Percentage

By Gender

Male

FY2021/22

Number of people

662

Percentage

40.8%

FY2020/21

Number of people

Percentage

Female

FY2021/22

Number of people

480

Percentage

37.2%

FY2020/21

Number of people

Percentage

By Age Group

Under 31

FY2021/22

Number of people

276

Percentage

78.4%

FY2020/21

Number of people

Percentage

31-50

FY2021/22

Number of people

459

Percentage

37.7%

FY2020/21

Number of people

Percentage

51 or above

FY2021/22

Number of people

407

Percentage

30.3%

FY2020/21

Number of people

Percentage

By Geographical Region

Hong Kong

FY2021/22

Number of people

1,142

Percentage

39.2%

FY2020/21

Number of people

Percentage

Others

FY2021/22

Number of people

Percentage

0.0%

FY2020/21

Number of people

Percentage

Performance Review¹	FY2021/22		FY2020/21
Performance Review¹	Number of people	Percentage	Number of people	Percentage
Overall	2,811	96.4%	-	-
By Gender	Number of people	Percentage	Number of people	Percentage
Male	1,560	96.1%	-	-
Female	1,251	96.9%	-	-
By Employee Category	Number of people	Percentage	Number of people	Percentage
Senior management	72	100.0%	-	-
Management	327	90.1%	-	-
Frontline and general employee	2,412	97.3%	-	-

Performance Review¹

Overall

FY2021/22

Number of people

2,811

Percentage

96.4%

FY2020/21

Number of people

Percentage

By Gender

Male

FY2021/22

Number of people

1,560

Percentage

96.1%

FY2020/21

Number of people

Percentage

Female

FY2021/22

Number of people

1,251

Percentage

96.9%

FY2020/21

Number of people

Percentage

By Employee Category

Senior management

FY2021/22

Number of people

Percentage

100.0%

FY2020/21

Number of people

Percentage

Management

FY2021/22

Number of people

327

Percentage

90.1%

FY2020/21

Number of people

Percentage

Frontline and general employee

FY2021/22

Number of people

2,412

Percentage

97.3%

FY2020/21

Number of people

Percentage

Average No. of Training Hour⁴	FY2021/22	FY2020/21
Overall	10.5	12
By Gender	FY2021/22	FY2020/21
Male	9.5	9.6
Female	11.8	14.8
By Employee Category	FY2021/22	FY2020/21
Senior Management	25.5	21.7
Management	18.8	34.2
Frontline and general employee	8.9	9.7

Average No. of Training Hour⁴

Overall

FY2021/22

10.5

FY2020/21

By Gender

Male

FY2021/22

9.5

FY2020/21

9.6

Female

FY2021/22

11.8

FY2020/21

14.8

By Employee Category

Senior Management

FY2021/22

25.5

FY2020/21

21.7

Management

FY2021/22

18.8

FY2020/21

34.2

Frontline and general employee

FY2021/22

8.9

FY2020/21

9.7

Occupational Health And Safety		FY2021/22	FY2020/21	FY2019/20
Number of fatalities	Number of incident(s)	0	0	0
Fatality rate	Percentage	0	0	0
Number of total injury incidents⁵	Number of incident(s)	107	108	-
Lost days due to injuries	Day(s)	8,020	5,687	-
Number of high-consequence injuries⁶	Number of incident(s)	5	-	-
Injury rate	Percentage	3.6%	3.6%	-
Absent days	Day(s)	17,115	-	-

Occupational Health And Safety

Number of fatalities

Number of incident(s)

FY2021/22

FY2020/21

FY2019/20

Fatality rate

Percentage

FY2021/22

FY2020/21

FY2019/20

Number of total injury incidents⁵

Number of incident(s)

FY2021/22

107

FY2020/21

108

FY2019/20

Lost days due to injuries

Day(s)

FY2021/22

8,020

FY2020/21

5,687

FY2019/20

Number of high-consequence injuries⁶

Number of incident(s)

FY2021/22

FY2020/21

FY2019/20

Injury rate

Percentage

FY2021/22

3.6%

FY2020/21

3.6%

FY2019/20

Absent days

Day(s)

FY2021/22

17,115

FY2020/21

FY2019/20

Notes:

The data includes full-time employees only.
Turnover rate is calculated as “total number of employees voluntarily leaving employment during the Reporting Period divided by total number of employees as of the end of Reporting Period and then multiplied by 100%”.
Turnover figures in FY2020/21 include both voluntary and involuntary turnover. In addition, the turnover rate in FY2020/21 has been adjusted for accuracy.
The data includes both full-time and part-time employees. In FY2021/22, average training hours per employee in headquarter was 13.6 hours.
Include all injuries on any Chinachem Group’s operation for employees.
High-consequence injuries are those injuries from which the employees cannot, do not, or are not expected to recover fully to pre-injury health status within six months.

Sustainability Awards and Recognition

Awards

Organisers

Activities, Business Units and/or Properties

ESG Governance

BCI ASIA AWARDS:
TOP TEN DEVELOPERS 2021 HONG KONG

BCI Media Group

Chinachem Group

DHL/SCMP Hong Kong Business Awards -
Executive Award

DHL & SCMP

Chinachem Group

ESG Achievement Awards 2020:

Special Awards (Criteria set by Fund Managers) - Outstanding ESG Company - Diamond Award
Special Awards - Outstanding ESG Company - Diamond Award

Institute of ESG & Benchmark

Chinachem Group

InnoESG Prize 2021:
Philanthropy Prize

SocietyNext Foundation, UNESCO HK Association
Glocal Peace Centre & Rotary Action Group

Chinachem Group

Outstanding Corporate Strategy Awards 2021

East Week Magazine

Chinachem Group

Social Responsibility

5 Years Plus Caring Company Logo (2014-2022)

The Hong Kong Council of Social Service

Chinachem Group

Employee Experience Awards 2022:
Best Response to Covid-19 – Bronze Award

Human Resources Online

Chinachem Group

Good MPF Employer Award 2021-22

Mandatory Provident Fund Schemes Authority,
Hong Kong Special Administrative Region (“SAR”) Government

Chinachem Group

HKQAA Recognition Program for Organisations 2021:
Business Resilience & Community Contribution Awards

Hong Kong Quality Assurance Agency

Chinachem Group

Hong Kong Service Award 2021:
Social Benefit Award

East Week Magazine

Chinachem Group

Hong Kong Service Award 2022:
Social Benefit Award

East Week Magazine

Chinachem Group

Privacy-Friendly Awards 2021

Office of the Privacy Commissioner for Personal
Data, Hong Kong SAR Government

Chinachem Group

SDG Achievement Awards Hong Kong 2021:
Merit Award

Green Council

Urban Climb 300M+

SDG Achievement Awards Hong Kong 2021:
Silver Award

Green Council

Care for the Elderly Ambassador
Programme in Tsuen Wan and Kwai Tsing

Social Capital Builder Logo Award

Home and Youth Affairs Bureau,
Hong Kong SAR Government

Chinachem Group – Sources Fame
Management Limited & Together
Management Co.,Limited

The Hong Kong HR Awards 2021/2022:

Employer of the Year
Employee Engagement Award

JobsDB

Chinachem Group

Heritage Revitalisation & Cultural Conservation

MIPIM Asia Awards 2021:

Best Refurbished Building GOLD
Best Urban Regeneration Project GOLD
Special Jury Award GOLD

MIPIM Asia

Central Market

Real Estate Asia Award 2022:
ESG Initiative of the Year - Hong Kong

Real Estate Asia

Lai Chi Wo Story Room

Real Estate Asia Award 2022:
Redevelopment of the Year - Hong Kong

Real Estate Asia

Central Market

The Hong Kong Institute of Planners Awards 2021 - Silver Award

Hong Kong Institute of Planners

Central Market

Service Excellence

2022 Travellers' Choice

Tripadvisor

Nina Hospitality

LUXlife Hospitality Excellence Award 2022:
Best Hotel Operator - Hong Kong

LUXlife

Nina Hospitality

Readers’ Choice Awards 2022 -TRAVEL & STAYCATIONS:
Best Quarantine Hotel in Hong Kong

Expat Living

Nina Hotel Island South

Innovation & Technology

2022 International Award –
Innovative Energy Project of the Year

Association of Energy Engineers

Battery Energy Storage System (BESS)

Green Building Award 2021:
Building Products & Technologies Category (Finalist)

Hong Kong Green Building Council & Professional
Green Building Council

IOT for Sustainability & Smart City

Hong Kong Business Technology Excellence Awards 2021:
Property Technology - Smart City

Hong Kong Business

Chinachem Group

Quality Property & Facility Management Award 2022:
Shopping Centre Management - Certificate of Merit

Hong Kong Association of Property Management
Companies & Hong Kong Institute of Surveyors
Property and Facility Management Division

NINA MALL 1 & 2

Environmental Protection

CIBSE Hong Kong Awards 2021:
Commercial & Industrial Building – Merit Award

Chartered Institution of Building Services Engineers

One Hennessy

CIBSE Hong Kong Awards 2021:
Residential Building – Project of the Year Award

Chartered Institution of Building Services Engineers

University Heights

BEAM Plus Existing Building V2.0 Selective Scheme -
Excellent in Management Aspect

Hong Kong Green Building Council

Nina Hotel Tsuen Wan West, Nina Hotel Island South, Nina Hotel Causeway Bay, Nina Hotel Kowloon East, Lodgewood by Nina Hospitality Mong Kok and Lodgewood by Nina Hospitality Wan Chai

Charter on External Lighting – Platinum Award

Environment and Ecology Bureau,
Hong Kong SAR Government

Chinachem Group

Green Building Award 2021:
Merit Award (Existing Buildings Category, Facilities Management)

Hong Kong Green Building Council & Professional
Green Building Council

Nina Tower

Green Building Award 2021:
Grand Award (New Buildings Category, Projects Under Construction and/or Design – Residential)

Hong Kong Green Building Council & Professional
Green Building Council

Proposed Composite Development at New Kowloon Inland Lot No. 6627, No. 24-38 Tonkin Street & No. 240-240A Fuk Wing Street

Green Building Award 2021:
Existing Buildings Category:
Projects under Planning/ Design – Commercial (Finalist)

Hong Kong Green Building Council & Professional
Green Building Council

Renovation Works at Lucky Plaza, Sha Tin

Hong Kong Green Award 2022:
Green Management Award - Service Provider (SME) – Silver Award

Green Council

Sources Fame Management Limited - Nina Tower

Hong Kong Green Organisation

Environmental Campaign Committee

Chinachem Group

Hong Kong Green Shop Alliance Award 2021:
Best Green Practice in Malls – Merit Award

Hong Kong Green Building Council

NINA MALL 1 & 2

Awards- ESG Governance

Awards

BCI ASIA AWARDS:
TOP TEN DEVELOPERS 2021 HONG KONG

Organisers

BCI Media Group

Activities, Business Units and/or Properties

Chinachem Group

Awards

DHL/SCMP Hong Kong Business Awards -
Executive Award

Organisers

DHL & SCMP

Activities, Business Units and/or Properties

Chinachem Group

Awards

ESG Achievement Awards 2020:

Special Awards (Criteria set by Fund Managers) - Outstanding ESG Company - Diamond Award
Special Awards - Outstanding ESG Company - Diamond Award

Organisers

Institute of ESG & Benchmark

Activities, Business Units and/or Properties

Chinachem Group

Awards

InnoESG Prize 2021:
Philanthropy Prize

Organisers

SocietyNext Foundation, UNESCO HK Association
Glocal Peace Centre & Rotary Action Group

Activities, Business Units and/or Properties

Chinachem Group

Awards

Outstanding Corporate Strategy Awards 2021

Organisers

East Week Magazine

Activities, Business Units and/or Properties

Chinachem Group

Awards- Social Responsibility

Awards

5 Years Plus Caring Company Logo (2014-2022)

Organisers

The Hong Kong Council of Social Service

Activities, Business Units and/or Properties

Chinachem Group

Awards

Employee Experience Awards 2022:
Best Response to Covid-19 – Bronze Award

Organisers

Human Resources Online

Activities, Business Units and/or Properties

Chinachem Group

Awards

Good MPF Employer Award 2021-22

Organisers

Mandatory Provident Fund Schemes Authority,
Hong Kong Special Administrative Region (“SAR”) Government

Activities, Business Units and/or Properties

Chinachem Group

Awards

HKQAA Recognition Program for Organisations 2021:
Business Resilience & Community Contribution Awards

Organisers

Hong Kong Quality Assurance Agency

Activities, Business Units and/or Properties

Chinachem Group

Awards

Hong Kong Service Award 2021:
Social Benefit Award

Organisers

East Week Magazine

Activities, Business Units and/or Properties

Chinachem Group

Awards

Hong Kong Service Award 2022:
Social Benefit Award

Organisers

East Week Magazine

Activities, Business Units and/or Properties

Chinachem Group

Awards

Privacy-Friendly Awards 2021

Organisers

Office of the Privacy Commissioner for Personal
Data, Hong Kong SAR Government

Activities, Business Units and/or Properties

Chinachem Group

Awards

SDG Achievement Awards Hong Kong 2021:
Merit Award

Organisers

Green Council

Activities, Business Units and/or Properties

Urban Climb 300M+

Awards

SDG Achievement Awards Hong Kong 2021:
Silver Award

Organisers

Green Council

Activities, Business Units and/or Properties

Care for the Elderly Ambassador
Programme in Tsuen Wan and Kwai Tsing

Awards

Social Capital Builder Logo Award

Organisers

Home and Youth Affairs Bureau,
Hong Kong SAR Government

Activities, Business Units and/or Properties

Chinachem Group – Sources Fame
Management Limited & Together
Management Co.,Limited

Awards

The Hong Kong HR Awards 2021/2022:

Employer of the Year
Employee Engagement Award

Organisers

JobsDB

Activities, Business Units and/or Properties

Chinachem Group

Awards- Heritage Revitalisation & Cultural Conservation

Awards

MIPIM Asia Awards 2021:

Best Refurbished Building GOLD
Best Urban Regeneration Project GOLD
Special Jury Award GOLD

Organisers

MIPIM Asia

Activities, Business Units and/or Properties

Central Market

Awards

Real Estate Asia Award 2022:
ESG Initiative of the Year - Hong Kong

Organisers

Real Estate Asia

Activities, Business Units and/or Properties

Lai Chi Wo Story Room

Awards

Real Estate Asia Award 2022:
Redevelopment of the Year - Hong Kong

Organisers

Real Estate Asia

Activities, Business Units and/or Properties

Central Market

Awards

The Hong Kong Institute of Planners Awards 2021 - Silver Award

Organisers

Hong Kong Institute of Planners

Activities, Business Units and/or Properties

Central Market

Awards- Service Excellence

Awards

2022 Travellers' Choice

Organisers

Tripadvisor

Activities, Business Units and/or Properties

Nina Hospitality

Awards

LUXlife Hospitality Excellence Award 2022:
Best Hotel Operator - Hong Kong

Organisers

LUXlife

Activities, Business Units and/or Properties

Nina Hospitality

Awards

Readers’ Choice Awards 2022 -TRAVEL & STAYCATIONS:
Best Quarantine Hotel in Hong Kong

Organisers

Expat Living

Activities, Business Units and/or Properties

Nina Hotel Island South

Awards- Innovation & Technology

Awards

2022 International Award –
Innovative Energy Project of the Year

Organisers

Association of Energy Engineers

Activities, Business Units and/or Properties

Battery Energy Storage System (BESS)

Awards

Green Building Award 2021:
Building Products & Technologies Category (Finalist)

Organisers

Hong Kong Green Building Council & Professional
Green Building Council

Activities, Business Units and/or Properties

IOT for Sustainability & Smart City

Awards

Hong Kong Business Technology Excellence Awards 2021:
Property Technology - Smart City

Organisers

Hong Kong Business

Activities, Business Units and/or Properties

Chinachem Group

Awards

Quality Property & Facility Management Award 2022:
Shopping Centre Management - Certificate of Merit

Organisers

Hong Kong Association of Property Management
Companies & Hong Kong Institute of Surveyors
Property and Facility Management Division

Activities, Business Units and/or Properties

NINA MALL 1 & 2

Awards- Environmental Protection

Awards

CIBSE Hong Kong Awards 2021:
Commercial & Industrial Building – Merit Award

Organisers

Chartered Institution of Building Services Engineers

Activities, Business Units and/or Properties

One Hennessy

Awards

CIBSE Hong Kong Awards 2021:
Residential Building – Project of the Year Award

Organisers

Chartered Institution of Building Services Engineers

Activities, Business Units and/or Properties

University Heights

Awards

BEAM Plus Existing Building V2.0 Selective Scheme -
Excellent in Management Aspect

Organisers

Hong Kong Green Building Council

Activities, Business Units and/or Properties

Nina Hotel Tsuen Wan West, Nina Hotel Island South, Nina Hotel Causeway Bay, Nina Hotel Kowloon East, Lodgewood by Nina Hospitality Mong Kok and Lodgewood by Nina Hospitality Wan Chai

Awards

Charter on External Lighting – Platinum Award

Organisers

Environment and Ecology Bureau,
Hong Kong SAR Government

Activities, Business Units and/or Properties

Chinachem Group

Awards

Green Building Award 2021:
Merit Award (Existing Buildings Category, Facilities Management)

Organisers

Hong Kong Green Building Council & Professional
Green Building Council

Activities, Business Units and/or Properties

Nina Tower

Awards

Green Building Award 2021:
Grand Award (New Buildings Category, Projects Under Construction and/or Design – Residential)

Organisers

Hong Kong Green Building Council & Professional
Green Building Council

Activities, Business Units and/or Properties

Proposed Composite Development at New Kowloon Inland Lot No. 6627, No. 24-38 Tonkin Street & No. 240-240A Fuk Wing Street

Awards

Green Building Award 2021:
Existing Buildings Category:
Projects under Planning/ Design – Commercial (Finalist)

Organisers

Hong Kong Green Building Council & Professional
Green Building Council

Activities, Business Units and/or Properties

Renovation Works at Lucky Plaza, Sha Tin

Awards

Hong Kong Green Award 2022:
Green Management Award - Service Provider (SME) – Silver Award

Organisers

Green Council

Activities, Business Units and/or Properties

Sources Fame Management Limited - Nina Tower

Awards

Hong Kong Green Organisation

Organisers

Environmental Campaign Committee

Activities, Business Units and/or Properties

Chinachem Group

Awards

Hong Kong Green Shop Alliance Award 2021:
Best Green Practice in Malls – Merit Award

Organisers

Hong Kong Green Building Council

Activities, Business Units and/or Properties

NINA MALL 1 & 2

External Charters and Pledges

Charters and Pledges	Organisations
4Ts Charter	Environment and Ecology Bureau and Electrical and Mechanical Services Department, Hong Kong Special Administrative Region (“SAR”) Government
BEC Low Carbon Charter	Business Environment Council
Carbon Neutrality Partnership	Environment and Ecology Bureau, Hong Kong SAR Government
Charter on External Lighting	Environment and Ecology Bureau, Hong Kong SAR Government
Earth Hour Pledge	World Wide Fund For Nature Hong Kong
Energy Saving Charter	Environment and Ecology Bureau and Electrical and Mechanical Services Department, Hong Kong SAR Government
ECH₂O - Enterprises Cherish Water Campaign	Green Council and Water Supplies Department, Hong Kong SAR Government
Food Wise Charter	Environment and Ecology Bureau, Hong Kong SAR Government
Food Wise Eateries Scheme	Environmental Protection Department, Hong Kong SAR Government
Good Employer Charter	Labour Department, Hong Kong SAR Government
Green Event Pledge	Environmental Protection Department, Hong Kong SAR Government
Hong Kong Green Day - Green Pledge	Green Council
Hong Kong Green Day - Green Restaurant	Green Council
Hong Kong Geopark Hotel	Hong Kong UNESCO Global Geopark
Less-Salt-and-Sugar Restaurants Scheme	Environment and Ecology Bureau, Hong Kong SAR Government
No Shark Fin Restaurant Pledge	World Wide Fund For Nature Hong Kong

Nature of Memberships	Organisations
Ordinary Member	Asian Corporate Coalition for Climate Change Resilience (A4CR)
Council Member	Business Environment Council
Member	Hong Kong General Chamber of Commerce
Platinum Patron Membership	Hong Kong Green Building Council
Member	Hong Kong Hotel Association
Silver Member	World Wide Fund For Nature Hong Kong
Member	The Federation of Hong Kong Hotel Owners
Gold Level Member	U.S. Green Building Council

ASSURANCE REPORT

VERIFICATION STATEMENT

Scope and Objective

Hong Kong Quality Assurance Agency (“HKQAA”) has been engaged by Chinachem Group to undertake an independent verification of its “Sustainability Report 2021 – 2022” (“the Report”). The Report stated the sustainability performance of Chinachem Group for the period from 1^st July 2021 to 30^th June 2022 for its operations in Hong Kong.

The aim of this verification is to provide reasonable assurance of the reliability of the report contents. The Report has been prepared in accordance with the Global Reporting Initiative’s (“GRI”) Standards and its latest Universal Standards 2021 and Appendix 27 “Environmental, Social and Governance Reporting Guide (“ESG Guide”) of the Main Board Listing Rules of The Stock Exchange of Hong Kong Limited.

Level of Assurance and Methodology

The process applied in this verification was based on the International Standard on Assurance Engagements 3000 (Revised), “Assurance Engagements Other Than Audits or Reviews of Historical Financial Information issued by the International Auditing and Assurance Standards Board”. Our evidence-gathering process was designed to obtain a reasonable level of assurance as set out in the standard for the purpose of devising the verification conclusion. The extent of this verification process covered the criteria set in GRI Standards and its latest Universal Standards 2021 and the ESG Guide.

The verification process included verifying information relevant to reporting and management procedures, including stakeholder engagement methods and results and materiality assessment processes. In addition, system and process for collecting, collating and reporting sustainability performance data were verified. Raw data and supporting evidence of the selected representative samples were also thoroughly examined during the verification process.

Independence

Chinachem Group is responsible for the collection and presentation of the information presented. HKQAA does not involve in the collection and calculation of data or the compilation of the reporting contents. Our verification activities are independent from Chinachem Group. There was no relationship between HKQAA and Chinachem Group that would affect the independence and impartiality of HKQAA for providing the verification service. HKQAA’s Code of Conduct with regard to integrity, impartiality and confidentiality has been strictly followed.

Conclusion

Based on the verification results, HKQAA has obtained reasonable assurance and is of the opinion that:

The Report has been prepared in accordance with the GRI Standards and its latest Universal Standards 2021 and the ESG Guide;
The Report illustrates the sustainability performance of Chinachem Group in a balanced, comparable, clear, consistent and timely manner; and
The data and information disclosed in the Report are accurate, reliable and complete.

Nothing has come to HKQAA’s attention that the selected sustainability performance information and data contained in the Report have not been prepared and presented fairly and honestly, in material aspects, in accordance with the verification criteria. In conclusion, the Report reflects truthfully the sustainability commitments, stewardship and performance of Chinachem Group, and discloses transparently their sustainability performance that is commensurate with their sustainability context and materiality.

Signed on behalf of Hong Kong Quality Assurance Agency

Meico Cheong
Assistant Director, Innovation Business
March 2023

HKEX ESG Reporting Guide Content Index

Subject Areas, Aspects, General Disclosures and KPIs

Description

Section

A. Environmental

Aspect A1 Emmissions

General Disclosure

Policies and compliance relating to air and greenhouse gas emissions, discharges into water and land, and generation ofhazardous and non-hazardous waste.

Planet

KPI A1.1

The types of emissions and respective emissions data.

Appendices - Performance Data Table

KPI A1.2

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Planet - Accelerating Low-carbon Transformation
Appendices - Performance Data Table

KPI A1.3

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Appendices - Performance Data Table

KPI A1.4

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Planet - Valuing Our Resources
Appendices - Performance Data Table

KPI A1.5

Description of emissions target(s) set and steps taken to achieve them.

Planet - Accelerating Low-carbon Transformation

KPI A1.6

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Planet - Valuing Our Resources

Aspect A2: Use of Resources

General Disclosure

Policies on the efficient use of resources, including energy, water and other raw materials.

Planet - Accelerating Low-carbon Transformation
Planet - Valuing Our Resources

KPI A2.1

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in ’000s) and intensity (e.g. per unit of production volume, per facility).

Appendices - Performance Data Table

KPI A2.2

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Appendices - Performance Data Table

KPI A2.3

Description of energy use efficiency target(s) set and steps taken to achieve them.

Planet - Accelerating Low-carbon Transformation

KPI A2.4

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Planet - Valuing Our Resources

KPI A2.5

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Our business does not involve massive use of packaging material.

Aspect A3: The Environment and Natural Resources

General Disclosure

Policies on minimising the issuer’s significant impacts on the environment and natural resources.

Planet - Accelerating Low-carbon Transformation
Planet - Promoting a Green Living Style

KPI A3.1

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Planet - Accelerating Low-carbon Transformation

B. Social

Aspect B1: Employment

General Disclosure

Policies and compliance relating to compensation and dismissal, recruitment and promotion, working hours, rest periods, equal opportunity, diversity, anti-discrimination, and other benefits and welfare.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

KPI B1.1

Total workforce by gender, employment type (for example, full- or part- time), age group and geographical region.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Appendices - Performance Data Table

KPI B1.2

Employee turnover rate by gender, age group and geographical region.

Appendices - Performance Data Table

Aspect B2: Health and Safety

General Disclosure

The policies and compliance relating to providing a safe working environment and protecting employees from occupational hazards.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

KPI B2.1

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Appendices - Performance Data Table

KPI B2.2

Lost days due to work injury.

Appendices - Performance Data Table

KPI B2.3

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B3: Development and Training

General Disclosure

Policies on improving employees’ knowledge and skills for discharging duties at work. Description of training activities.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

KPI B3.1

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Appendices - Performance Data Table

KPI B3.2

The average training hours completed per employee by gender and employee category.

Appendices - Performance Data Table

Aspect B4: Labour Standards

General Disclosure

Policies and compliance relating to preventing child and forced labour.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

KPI B4.1

Description of measures to review employment practices to avoid child and forced labour.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

KPI B4.2

Description of steps taken to eliminate such practices when discovered.

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B5: Supply Chain Management

General Disclosure

Policies on managing environmental and social risks of the supply chain.

Planet - Co-driving Impacts with Our Stakeholders

KPI B5.1

Number of suppliers by geographical region.

Planet - Co-driving Impacts with Our Stakeholders

KPI B5.2

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Planet - Co-driving Impacts with Our Stakeholders

KPI B5.3

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Planet - Co-driving Impacts with Our Stakeholders

KPI B5.4

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Planet - Co-driving Impacts with Our Stakeholders

Aspect B6: Product Responsibility

General Disclosure

Policies and compliance relating to health and safety, advertising, labelling and privacy matters relating to products and services provided and methods of redress.

People - Delivering the Best Experience Through Service Excellence and Customer Engagement

KPI B6.1

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

During the Reporting Period, we were not aware of any recall concerning the provision and use of products and services for safety and health reasons that have a significant impact on the Group.

KPI B6.2

Number of products and service related complaints received and how they are dealt with.

People - Delivering the Best Experience Through Service Excellence and Customer Engagement
During the Reporting Period, we were not substantiated complaints received relating to the provision and use of products and service that have a significant impact on the Group.

KPI B6.3

Description of practices relating to observing and protecting intellectual property rights.

Governance - Upholding Our Integrity

KPI B6.4

Description of quality assurance process and recall procedures.

People - Delivering the Best Experience Through Service
Excellence and Customer Engagement

KPI B6.5

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Governance - Upholding Our Integrity

Aspect B7: Anti-corruption

General Disclosure

Policies and compliance relating to bribery, extortion, fraud and money laundering.

Governance - Upholding Our Integrity

KPI B7.1

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the Reporting Period and the outcomes of the cases.

Governance - Upholding Our Integrity

KPI B7.2

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Governance - Upholding Our Integrity

KPI B7.3

Description of anti-corruption training provided to directors and staff.

Governance - Upholding Our Integrity

Aspect B8: Community Investment

General Disclosure

Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into consideration the communities’ interests.

People - Creating Liveable and Vibrant Communities
People - Caring Communities during COVID-19

KPI B8.1

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

People - Creating Liveable and Vibrant Communities

KPI B8.2

Resources contributed (e.g. money or time) to the focus area.

People - Creating Liveable and Vibrant Communities

Subject Areas, Aspects, General Disclosures and KPIs

A. Environmental

Aspect A1 Emmissions - General Disclosure

Description

Policies and compliance relating to air and greenhouse gas emissions, discharges into water and land, and generation ofhazardous and non-hazardous waste.

Section

Planet

Aspect A1 Emmissions - KPI A1.1

Description

The types of emissions and respective emissions data.

Section

Appendices - Performance Data Table

Aspect A1 Emmissions - KPI A1.2

Description

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Section

Planet - Accelerating Low-carbon Transformation
Appendices - Performance Data Table

Aspect A1 Emmissions - KPI A1.3

Description

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Section

Appendices - Performance Data Table

Aspect A1 Emmissions - KPI A1.4

Description

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Section

Planet - Valuing Our Resources
Appendices - Performance Data Table

Aspect A1 Emmissions - KPI A1.5

Description

Description of emissions target(s) set and steps taken to achieve them.

Section

Planet - Accelerating Low-carbon Transformation

Aspect A1 Emmissions - KPI A1.6

Description

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Section

Planet - Valuing Our Resources

Aspect A2: Use of Resources - General Disclosure

Description

Policies on the efficient use of resources, including energy, water and other raw materials.

Section

Planet - Accelerating Low-carbon Transformation
Planet - Valuing Our Resources

Aspect A2: Use of Resources - KPI A2.1

Description

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in ’000s) and intensity (e.g. per unit of production volume, per facility).

Section

Appendices - Performance Data Table

Aspect A2: Use of Resources - KPI A2.2

Description

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Section

Appendices - Performance Data Table

Aspect A2: Use of Resources - KPI A2.3

Description

Description of energy use efficiency target(s) set and steps taken to achieve them.

Section

Planet - Accelerating Low-carbon Transformation

Aspect A2: Use of Resources - KPI A2.4

Description

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Section

Planet - Valuing Our Resources

Aspect A2: Use of Resources - KPI A2.5

Description

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Section

Our business does not involve massive use of packaging material.

Aspect A3: The Environment and Natural Resources - General Disclosure

Description

Policies on minimising the issuer’s significant impacts on the environment and natural resources.

Section

Planet - Accelerating Low-carbon Transformation
Planet - Promoting a Green Living Style

Aspect A3: The Environment and Natural Resources - KPI A3.1

Description

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Section

Planet - Accelerating Low-carbon Transformation

Subject Areas, Aspects, General Disclosures and KPIs

B. Social

Aspect B1: Employment - General Disclosure

Description

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B1: Employment - KPI B1.1

Description

Total workforce by gender, employment type (for example, full- or part- time), age group and geographical region.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Appendices - Performance Data Table

Aspect B1: Employment - KPI B1.2

Description

Employee turnover rate by gender, age group and geographical region.

Section

Appendices - Performance Data Table

Aspect B2: Health and Safety - General Disclosure

Description

The policies and compliance relating to providing a safe working environment and protecting employees from occupational hazards.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B2: Health and Safety - KPI B2.1

Description

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Section

Appendices - Performance Data Table

Aspect B2: Health and Safety - KPI B2.2

Description

Lost days due to work injury.

Section

Appendices - Performance Data Table

Aspect B2: Health and Safety - KPI B2.3

Description

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B3: Development and Training - General Disclosure

Description

Policies on improving employees’ knowledge and skills for discharging duties at work. Description of training activities.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B3: Development and Training - KPI B3.1

Description

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Section

Appendices - Performance Data Table

Aspect B3: Development and Training - KPI B3.2

Description

The average training hours completed per employee by gender and employee category.

Section

Appendices - Performance Data Table

Aspect B4: Labour Standards - General Disclosure

Description

Policies and compliance relating to preventing child and forced labour.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B4: Labour Standards - KPI B4.1

Description

Description of measures to review employment practices to avoid child and forced labour.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B4: Labour Standards - KPI B4.2

Description

Description of steps taken to eliminate such practices when discovered.

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Aspect B5: Supply Chain Management - General Disclosure

Description

Policies on managing environmental and social risks of the supply chain.

Section

Planet - Co-driving Impacts with Our Stakeholders

Aspect B5: Supply Chain Management - KPI B5.1

Description

Number of suppliers by geographical region.

Section

Planet - Co-driving Impacts with Our Stakeholders

Aspect B5: Supply Chain Management - KPI B5.2

Description

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Section

Planet - Co-driving Impacts with Our Stakeholders

Aspect B5: Supply Chain Management - KPI B5.3

Description

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Section

Planet - Co-driving Impacts with Our Stakeholders

Aspect B5: Supply Chain Management - KPI B5.4

Description

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Section

Planet - Co-driving Impacts with Our Stakeholders

Aspect B6: Product Responsibility - General Disclosure

Description

Policies and compliance relating to health and safety, advertising, labelling and privacy matters relating to products and services provided and methods of redress.

Section

People - Delivering the Best Experience Through Service Excellence and Customer Engagement

Aspect B6: Product Responsibility - KPI B6.1

Description

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Section

During the Reporting Period, we were not aware of any recall concerning the provision and use of products and services for safety and health reasons that have a significant impact on the Group.

Aspect B6: Product Responsibility - KPI B6.2

Description

Number of products and service related complaints received and how they are dealt with.

Section

Aspect B6: Product Responsibility - KPI B6.3

Description

Description of practices relating to observing and protecting intellectual property rights.

Section

Governance - Upholding Our Integrity

Aspect B6: Product Responsibility - KPI B6.4

Description

Description of quality assurance process and recall procedures.

Section

People - Delivering the Best Experience Through Service
Excellence and Customer Engagement

Aspect B6: Product Responsibility - KPI B6.5

Description

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Section

Governance - Upholding Our Integrity

Aspect B7: Anti-corruption - General Disclosure

Description

Policies and compliance relating to bribery, extortion, fraud and money laundering.

Section

Governance - Upholding Our Integrity

Aspect B7: Anti-corruption - KPI B7.1

Description

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the Reporting Period and the outcomes of the cases.

Section

Governance - Upholding Our Integrity

Aspect B7: Anti-corruption - KPI B7.2

Description

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Section

Governance - Upholding Our Integrity

Aspect B7: Anti-corruption - KPI B7.3

Description

Description of anti-corruption training provided to directors and staff.

Section

Governance - Upholding Our Integrity

Aspect B8: Community Investment - General Disclosure

Description

Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into consideration the communities’ interests.

Section

People - Creating Liveable and Vibrant Communities
People - Caring Communities during COVID-19

Aspect B8: Community Investment - KPI B8.1

Description

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Section

People - Creating Liveable and Vibrant Communities

Aspect B8: Community Investment - KPI B8.2

Description

Resources contributed (e.g. money or time) to the focus area.

Section

People - Creating Liveable and Vibrant Communities

GRI Content Index

The Group has reported the information cited in this GRI content index for the period from 1 July 2021 to 30 June 2022 with reference to the GRI Standards.

GRI Standard

Description

Section

General Disclosures

GRI 2: General Disclosures 2021

2-1

Organisational details

About Chinachem Group

2-2

Entities included in the organisation’s sustainability reporting

About Chinachem Group

2-3

Reporting period, frequency and contact point

About this Report

2-4

Restatements of information

Appendices - Performance Data Table

2-5

External assurance

Appendices - Assurance Report

2-6

Activities, value chain and other business relationships

About Chinachem Group

2-7

Employees

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

2-8

Workers who are not employees

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

2-9

Governance structure and composition

Governance - Integrating ESG Factors in Operations

2-10

Nomination and selection of the highest governance body

Governance - Integrating ESG Factors in Operations

2-11

Chair of the highest governance body

Governance - Integrating ESG Factors in Operations

2-12

Role of the highest governance body in overseeing the management of impacts

Governance - Integrating ESG Factors in Operations

2-13

Delegation of responsibility for managing impacts

Governance - Integrating ESG Factors in Operations

2-14

Role of the highest governance body in sustainability reporting

Governance - Integrating ESG Factors in Operations

2-15

Conflicts of interest

Governance - Risk Management

2-16

Communication of critical concerns

Governance - Risk Management

2-17

Collective knowledge of the highest governance body

Governance - Integrating ESG Factors in Operations

2-18

Evaluation of the performance of the highest governance body

Governance - Integrating ESG Factors in Operations

2-19

Remuneration policies

Governance - Integrating ESG Factors in Operations

2-20

Process to determine remuneration

Governance - Integrating ESG Factors in Operations

2-21

Annual total compensation ratio

Governance - Integrating ESG Factors in Operations

2-22

Statement on sustainable development strategy

Governance - Integrating ESG Factors in Operations

2-23

Policy commitments

Governance - Integrating ESG Factors in Operations

2-24

Embedding policy commitments

Governance - Integrating ESG Factors in Operations

2-25

Processes to remediate negative impacts

Governance - Integrating ESG Factors in Operations

2-26

Mechanisms for seeking advice and raising concerns

Governance - Integrating ESG Factors in Operations

2-27

Compliance with laws and regulations

Governance - Upholding Our Integrity
During the Reporting Period, we were not subject to significant fines or non-monetary sanctions for non-compliance with such laws or regulations.

2-28

Membership associations

Appendices - External Charters and Pledges

2-29

Approach to stakeholder engagement

Governance - Upholding Our Integrity

2-30

Collective bargaining agreements

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Material Topics

GRI 3: Material Topics 2021

3-1

Process to determine material topics

Governance - Integrating ESG Factors in Operations

3-2

List of material topics

Governance - Integrating ESG Factors in Operations

Economic Performance

GRI 3: material Topics 2021

3-3

Management of material topics

About Chinachem Group

GRI 201: Economic Performance 2016

201-1

Direct economic value generated and distributed

About Chinachem Group

Anti-Corruption

GRI 3: Material Topics 2021

3-3

Management of material topics

Governance - Upholding Our Integrity

GRI 205: Anti-corruption 2016

205-1

Operations assessed for risks related to corruption

Governance - Upholding Our Integrity

205-2

Communication and training about anti-corruption policies and procedures

Governance - Upholding Our Integrity

205-3

Confirmed incidents of corruption and actions taken

Governance - Upholding Our Integrity

Energy

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Accelerating Low-carbon Transformation

GRI 302: Energy 2016

302-1

Energy consumption within the organisation

Appendices - Performance Data Table

302-2

Energy consumption outside of the organisation

Planet - Co-driving Impacts with Our Stakeholders

302-3

Energy intensity

Appendices - Performance Data Table

302-4

Reduction of energy consumption

Planet - Accelerating Low-carbon Transformation

302-5

Reductions in energy requirements of products and services

Planet - Accelerating Low-carbon Transformation

Water

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Valuing Our Resources

GRI 303: Water and Effluents 2018

303-1

Interactions with water as a shared resource

Planet - Valuing Our Resources

303-4

Water discharge

Appendices - Performance Data Table

303-5

Water consumption

Appendices - Performance Data Table

Emissions

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Accelerating Low-carbon Transformation

GRI 305: Emissions 2016

305-1

Direct (Scope 1) greenhouse gas emissions

Appendices - Performance Data Table

305-2

Energy indirect (Scope 2) greenhouse gas emissions

Appendices - Performance Data Table

305-4

Greenhouse gas emissions intensity

Appendices - Performance Data Table

305-5

Reduction of greenhouse gas emissions

Planet - Accelerating Low-carbon Transformation

Waste

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Valuing Our Resources

GRI 306: Waste 2020

306-1

Waste generation and significant waste - related impacts

Planet - Valuing Our Resources

306-2

Management of significant waste-related impacts

Planet - Valuing Our Resources

306-3

Waste generated

Appendices - Performance Data Table

306-4

Waste diverted from disposal

Appendices - Performance Data Table

306-5

Waste directed to disposal

Appendices - Performance Data Table

Supplier Environmental Assessment

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Co-driving Impacts with Our Stakeholders

GRI 308: Supplier Environmental Assessment 2016

308-1

New suppliers that were screened using environmental criteria

Planet - Co-driving Impacts with Our Stakeholders

308-2

Negative environmental impacts in the supply chain and actions taken

Planet - Co-driving Impacts with Our Stakeholders

Employment

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 401: Employment 2016

401-1

New employee hires and employee turnover

Appendices - Performance Data Table

Occupational Health and Safety

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 403: Occupational Health and Safety 2018

403-1

Occupational health and safety management system

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

403-2

Hazard identification, risk assessment, and incident investigation

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

403-9

Work-related injuries

Appendices - Performance Data Table

Training and Education

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 404: Training and Education 2016

404-1

Average hours of training per year per employee

Appendices - Performance Data Table

404-2

Programs for upgrading employee skills and transition assistance programs

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

404-3

Percentage of employees receiving regular performance and career development reviews

Appendices - Performance Data Table

Diversity and Equal Opportunity

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Governance - Integrating ESG Factors in Operations

GRI 405: Diversity and Equal Opportunity 2016

405-1

Diversity of governance bodies and employees

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Governance - Integrating ESG Factors in Operations

Non-discrimination

GRI 3: Material Topics 2021

3-3

Management of material topics

Governance - Performance Summary of Our Annual Commitments

GRI 406: Non-discrimination 2016

406-1

Incidents of discrimination and corrective actions taken

There were no confirmed incidents or non compliances or grievances during the Reporting Period.

Child Labor

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 408: Child Labor 2016

408-1

Operations and suppliers at significant risk for incidents of child labor

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Forced or Compulsory Labor

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 409: Forced or Compulsory Labor 2016

409-1

Operations and suppliers at significant risk for incidents of forced or compulsory labor

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

Local Communities

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Creating Liveable and Vibrant Communities

GRI 413: Local Communities 2016

413-1

Operations with local community engagement, impact assessments, and development programs

People - Creating Liveable and Vibrant Communities

Supplier Social Assessment

GRI 3: Material Topics 2021

3-3

Management of material topics

Planet - Co-driving Impacts with Our Stakeholders

GRI 414: Supplier Social Assessment 2016

414-1

New suppliers that were screened using social criteria

Planet - Co-driving Impacts with Our Stakeholders

Customer Health and Safety

GRI 3: Material Topics 2021

3-3

Management of material topics

People - Delivering the Best Experience Through Service Excellence and Customer Engagement
Planet - Building Sustainable Places with Heart

GRI 416: Customer Health and Safety 2016

416-1

Assessment of the health and safety impacts of product and service categories

People - Delivering the Best Experience Through Service Excellence and Customer Engagement

416-2

Incidents of non-compliance concerning the health and safety impacts of products and services

Appendices - HKEX ESG Reporting Guide Content Index

Customer Privacy

GRI 3: Material Topics 2021

3-3

Management of material topics

Governance - Upholding Our Integrity

GRI 418: Customer Privacy 2016

481-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

Governance - Upholding Our Integrity

GRI Standard

General Disclosures

GRI 2: General Disclosures 2021 - 2-1

Description

Organisational details

Section

About Chinachem Group

GRI 2: General Disclosures 2021 - 2-2

Description

Entities included in the organisation’s sustainability reporting

Section

About Chinachem Group

GRI 2: General Disclosures 2021 - 2-3

Description

Reporting period, frequency and contact point

Section

About this Report

GRI 2: General Disclosures 2021 - 2-4

Description

Restatements of information

Section

Appendices - Performance Data Table

GRI 2: General Disclosures 2021 - 2-5

Description

External assurance

Section

Appendices - Assurance Report

GRI 2: General Disclosures 2021 - 2-6

Description

Activities, value chain and other business relationships

Section

About Chinachem Group

GRI 2: General Disclosures 2021 - 2-7

Description

Employees

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 2: General Disclosures 2021 - 2-8

Description

Workers who are not employees

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 2: General Disclosures 2021 - 2-9

Description

Governance structure and composition

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-10

Description

Nomination and selection of the highest governance body

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-11

Description

Chair of the highest governance body

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-12

Description

Role of the highest governance body in overseeing the management of impacts

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-13

Description

Delegation of responsibility for managing impacts

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-14

Description

Role of the highest governance body in sustainability reporting

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-15

Description

Conflicts of interest

Section

Governance - Risk Management

GRI 2: General Disclosures 2021 - 2-16

Description

Communication of critical concerns

Section

Governance - Risk Management

GRI 2: General Disclosures 2021 - 2-17

Description

Collective knowledge of the highest governance body

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-18

Description

Evaluation of the performance of the highest governance body

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-19

Description

Remuneration policies

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-20

Description

Process to determine remuneration

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-21

Description

Annual total compensation ratio

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-22

Description

Statement on sustainable development strategy

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-23

Description

Policy commitments

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-24

Description

Embedding policy commitments

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-25

Description

Processes to remediate negative impacts

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-26

Description

Mechanisms for seeking advice and raising concerns

Section

Governance - Integrating ESG Factors in Operations

GRI 2: General Disclosures 2021 - 2-27

Description

Compliance with laws and regulations

Section

Governance - Upholding Our Integrity
During the Reporting Period, we were not subject to significant fines or non-monetary sanctions for non-compliance with such laws or regulations.

GRI 2: General Disclosures 2021 - 2-28

Description

Membership associations

Section

Appendices - External Charters and Pledges

GRI 2: General Disclosures 2021 - 2-29

Description

Approach to stakeholder engagement

Section

Governance - Upholding Our Integrity

GRI 2: General Disclosures 2021 - 2-30

Description

Collective bargaining agreements

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI Standard

Material Topics

GRI 3: Material Topics 2021 - 3-1

Description

Process to determine material topics

Section

Governance - Integrating ESG Factors in Operations

GRI 3: Material Topics 2021 - 3-2

Description

List of material topics

Section

Governance - Integrating ESG Factors in Operations

GRI Standard

Economic Performance

GRI 3: material Topics 2021 - 3-3

Description

Management of material topics

Section

About Chinachem Group

GRI 201: Economic Performance 2016 - 201-1

Description

Direct economic value generated and distributed

Section

About Chinachem Group

GRI Standard

Anti-Corruption

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Governance - Upholding Our Integrity

GRI 205: Anti-corruption 2016 - 205-1

Description

Operations assessed for risks related to corruption

Section

Governance - Upholding Our Integrity

GRI 205: Anti-corruption 2016 - 205-2

Description

Communication and training about anti-corruption policies and procedures

Section

Governance - Upholding Our Integrity

GRI 205: Anti-corruption 2016 - 205-3

Description

Confirmed incidents of corruption and actions taken

Section

Governance - Upholding Our Integrity

GRI Standard

Energy

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Accelerating Low-carbon Transformation

GRI 302: Energy 2016 - 302-1

Description

Energy consumption within the organisation

Section

Appendices - Performance Data Table

GRI 302: Energy 2016 - 302-2

Description

Energy consumption outside of the organisation

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI 302: Energy 2016 - 302-3

Description

Energy intensity

Section

Appendices - Performance Data Table

GRI 302: Energy 2016 - 302-4

Description

Reduction of energy consumption

Section

Planet - Accelerating Low-carbon Transformation

GRI 302: Energy 2016 - 302-5

Description

Reductions in energy requirements of products and services

Section

Planet - Accelerating Low-carbon Transformation

GRI Standard

Water

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Valuing Our Resources

GRI 303: Water and Effluents 2018 - 303-1

Description

Interactions with water as a shared resource

Section

Planet - Valuing Our Resources

GRI 303: Water and Effluents 2018 - 303-4

Description

Water discharge

Section

Appendices - Performance Data Table

GRI 303: Water and Effluents 2018 - 303-5

Description

Water consumption

Section

Appendices - Performance Data Table

GRI Standard

Emissions

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Accelerating Low-carbon Transformation

GRI 305: Emissions 2016 - 305-1

Description

Direct (Scope 1) greenhouse gas emissions

Section

Appendices - Performance Data Table

GRI 305: Emissions 2016 - 305-2

Description

Energy indirect (Scope 2) greenhouse gas emissions

Section

Appendices - Performance Data Table

GRI 305: Emissions 2016 - 305-4

Description

Greenhouse gas emissions intensity

Section

Appendices - Performance Data Table

GRI 305: Emissions 2016 - 305-5

Description

Reduction of greenhouse gas emissions

Section

Planet - Accelerating Low-carbon Transformation

GRI Standard

Waste

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Valuing Our Resources

GRI 306: Waste 2020 - 306-1

Description

Waste generation and significant waste - related impacts

Section

Planet - Valuing Our Resources

GRI 306: Waste 2020 - 306-2

Description

Management of significant waste-related impacts

Section

Planet - Valuing Our Resources

GRI 306: Waste 2020 - 306-3

Description

Waste generated

Section

Appendices - Performance Data Table

GRI 306: Waste 2020 - 306-4

Description

Waste diverted from disposal

Section

Appendices - Performance Data Table

GRI 306: Waste 2020 - 306-5

Description

Waste directed to disposal

Section

Appendices - Performance Data Table

GRI Standard

Supplier Environmental Assessment

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI 308: Supplier Environmental Assessment 2016 - 308-1

Description

New suppliers that were screened using environmental criteria

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI 308: Supplier Environmental Assessment 2016 - 308-2

Description

Negative environmental impacts in the supply chain and actions taken

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI Standard

Employment

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 401: Employment 2016 - 401-1

Description

New employee hires and employee turnover

Section

Appendices - Performance Data Table

GRI Standard

Occupational Health and Safety

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 403: Occupational Health and Safety 2018 - 403-1

Description

Occupational health and safety management system

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 403: Occupational Health and Safety 2018 - 403-2

Description

Hazard identification, risk assessment, and incident investigation

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 403: Occupational Health and Safety 2018 - 403-9

Description

Work-related injuries

Section

Appendices - Performance Data Table

GRI Standard

Training and Education

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 404: Training and Education 2016 - 404-1

Description

Average hours of training per year per employee

Section

Appendices - Performance Data Table

GRI 404: Training and Education 2016 - 404-2

Description

Programs for upgrading employee skills and transition assistance programs

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 404: Training and Education 2016 - 404-3

Description

Percentage of employees receiving regular performance and career development reviews

Section

Appendices - Performance Data Table

GRI Standard

Diversity and Equal Opportunity

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Governance - Integrating ESG Factors in Operations

GRI 405: Diversity and Equal Opportunity 2016 - 405-1

Description

Diversity of governance bodies and employees

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace
Governance - Integrating ESG Factors in Operations

GRI Standard

Non-discrimination

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Governance - Performance Summary of Our Annual Commitments

GRI 406: Non-discrimination 2016 - 406-1

Description

Incidents of discrimination and corrective actions taken

Section

There were no confirmed incidents or non compliances or grievances during the Reporting Period.

GRI Standard

Child Labor

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 408: Child Labor 2016 - 408-1

Description

Operations and suppliers at significant risk for incidents of child labor

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI Standard

Forced or Compulsory Labor

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI 409: Forced or Compulsory Labor 2016 - 409-1

Description

Operations and suppliers at significant risk for incidents of forced or compulsory labor

Section

People - Expanding Our Efforts to Create a Diverse, Inclusive and Healthy Workplace

GRI Standard

Local Communities

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Creating Liveable and Vibrant Communities

GRI 413: Local Communities 2016 - 413-1

Description

Operations with local community engagement, impact assessments, and development programs

Section

People - Creating Liveable and Vibrant Communities

GRI Standard

Supplier Social Assessment

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI 414: Supplier Social Assessment 2016 - 414-1

Description

New suppliers that were screened using social criteria

Section

Planet - Co-driving Impacts with Our Stakeholders

GRI Standard

Customer Health and Safety

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

People - Delivering the Best Experience Through Service Excellence and Customer Engagement
Planet - Building Sustainable Places with Heart

GRI 416: Customer Health and Safety 2016 - 416-1

Description

Assessment of the health and safety impacts of product and service categories

Section

People - Delivering the Best Experience Through Service Excellence and Customer Engagement

GRI 416: Customer Health and Safety 2016 - 416-2

Description

Incidents of non-compliance concerning the health and safety impacts of products and services

Section

Appendices - HKEX ESG Reporting Guide Content Index

GRI Standard

Customer Privacy

GRI 3: Material Topics 2021 - 3-3

Description

Management of material topics

Section

Governance - Upholding Our Integrity

GRI 418: Customer Privacy 2016 - 481-1

Description

Substantiated complaints concerning breaches of customer privacy and losses of customer data

Section

Governance - Upholding Our Integrity