As countries across the world look to adapt their healthcare and eldercare systems to meet the needs of their ageing communities, Angus believes firmly in the power of culture to transform the eldercare experience. “Empathy is vital in this industry,” he asserts. “We learn about our residents’ lives to connect with them and understand where they are coming from. Demand for eldercare is long-term and large-scale. How do we meet this? By staying agile and cultivating a resilient, sustainable culture of compassion. This will keep the ball rolling and help us evolve to become an elderly friendly city.”