Engaging Our Tenants and Customers

Recognising the vital role of our tenants and customers to our business success, we prioritise their timely feedback and overall satisfaction to ensure that we are continuously improving. To facilitate this, we regularly conduct tenant and customer satisfaction surveys to gather their insights. These surveys play a crucial role in highlighting their primary concerns, allowing us to improve our service standards.

During the Reporting Period, we engaged with a significant group of over 20,024 stakeholders, inviting them to share their experiences with us. We received more than 3,591 valid responses from tenants, along with approximately 9,625 and 20 valid responses from hotel customers and property owners. The overwhelmingly positive feedback reflects our dedication to service excellence. However, we acknowledge that there is always room for improvement. We remain committed to continually enhancing our customer experience as part of our broader ESG objectives.