Building a Supportive and Engaged Workplace

Employee Management and Recognition

We place a strong emphasis on employee empowerment, cherishing the diverse talents and contributions of our team members. At the core of our success lies our workforce, and our dynamic culture thrives on acknowledging and rewarding their dedication. We foster an environment where each individual’s impact is not only recognised but also encouraged.

Employee Engagements

To ensure alignment of purpose within the Group and to move forward as one collective entity, we stay in touch with our employees in a number of ways.

Employer Value Proposition

In January 2024, we launched our new Employee Value Proposition (“EVP”), to establish a ‘Space to make a transformative impact, career and life’. The EVP covers four pillars, i.e. space to drive social progress, space to bring out the best in you, space to shape decisions, and space to support your family and your passions. Through initiatives such as stakeholder engagement and co-creation workshop aimed at attracting and retaining talent, and ensuring support of leadership teams, our culture was transformed to emphasise sustainability and employee empowerment.

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Buddy Scheme

Launched in 2023, the buddy scheme is designed to help our new team members transition smoothly and integrate effectively. Each new joiner will be paired with an experienced colleague as a buddy for the first few months of their employment. The buddy assists the new joiner in settling into their role, understanding the Group’s organisational structure, culture, vision, mission, and values, and building networks and relationships within the Group.

In addition to addressing practical work issues, we also aim to foster a sense of belonging and inclusion. With the support of their buddy, new joiners can quickly adapt to their working environment and establish strong relationships with their colleagues. During the Reporting Period, we organised a celebratory lunch to welcome our new joiners and express our gratitude for the time and effort contributed by our colleagues.

Townhall Meetings

Engage with employees through biannual Townhall meetings at the Group plays a crucial role in reinforcing the company’s core values and communicating future strategic directions. These sessions facilitated direct communication between leadership and staff, fostering transparency and unity. Employees were also aligned with our mission of sustainable development, encouraging active participation and a sense of shared purpose within the Group.

Employee Engagement Survey

This year, we conducted an employee engagement survey focusing on six key engagement drivers, including performance, leadership, net promoter score (“NPS”), company practices, work environment, and brand. These drivers were further broken down into seven sub-categories: caring organisation, feedback culture, transparency, brand perception, work collaboration, motivation, and performance. A total of 2,508 employees participated in the survey, with 76% of respondents achieving the top level of engagement, satisfaction, well-being, or employee net promoter score (“eNPS”).

Suggestion Box

To promote open communication and continuous improvement, we have set up an online Suggestion Box in the Intranet, encouraging employees to share their ideas and feedback. This platform has successfully facilitated the implementation of several employee-driven suggestions. For example, based on employee suggestions, we introduced a “Cheat Day” in the staff canteen to diversify meal options, and extended laundry services to all staff.

Recognition and support

The Group values the significance of acknowledging employees’ contributions in enhancing productivity and elevating employee satisfaction. To underscore this commitment, we actively demonstrate recognition and support through a range of prestigious awards.

CCG Innovation Awards 2023

We encourage our colleagues to be innovative and push the boundaries of their work, and we look forward to fostering this spirit of innovation both within and beyond the Group. To recognise the outstanding achievements in innovation by various teams, we held the “CCG Innovation Awards 2023” ceremony, where 6 teams were honoured with awards, including People Award, Digitalisation Award, Operation Efficiency Award, Business Transformation Award, Sustainability Award, as well as Brand and Marketing Award.

CCG Long Service Award

We highly value the dedication and loyalty of our employees, recognising the significance of appreciating their efforts. With our Long Service Award, we commemorate the significant milestones of our colleagues, expressing our thanks for their consistent dedication and efforts. This acknowledgment nurtures a culture of gratitude, loyalty, and drive within the Group, enhancing the connection between colleagues and management.

Employee Well-being and Benefits

Promoting Work-Life Balance

Understanding that many colleagues have commitments outside of work, such as the development of personal interests, we have introduced hybrid work arrangements. This arrangement helps them stay productive while managing their personal commitments. To further enhance the work-life balance and well-being of our employees, we implemented several changes this year.

Enhancement of Annual Leave and Community Leave

We increased the starting annual leave entitlements for each grade, effective 1 January 2024. Also, we offered an additional increase of one day annual leave after every two years of service for all grades except executives. To promote the spirit of community engagement and support within the Group, staff members who participate in community services organised by the Group will be able to earn CCG Hearts points, which can redeem a maximum of two days of Community Services Special Leave per year.

Employee Assistance Programme

We have partnered with an employee service consultancy and the Christian Family Service Centre to launch the Employee Assistance Programme, a support system that offers 24 hours counselling hotlines, face to face counselling and clinical psychological service. We aim to provide our colleagues and their families access to professional guidance for work, family, personal and social interaction issues. Besides counselling services, the programme also offers online self-learning resources and trainings on topics related to mental health, such as work life balance, positive psychology, etc.

Healthy Food Choice

The Group is fostering a culture of healthy eating, acknowledging that nutritious meals are essential for a healthy workplace.

Monthly Fruit Day

To promote healthy living and encourages healthier eating habits, we organised a monthly fruit giveaway at the headquarters office.

Our Security Team Received Award from the Hong Kong Police Force-1

Reopening of Staff Canteen at Nina Hotel Tsuen Wan West

In alignment with our commitment to fostering a healthy workplace culture, we reopened our staff canteen at Nina Hotel Tsuen Wan West. On this special day, our management team dressed up as chefs to serve meals to our staff members. Recognising the importance of prioritising healthy food choices that promote good nutrition, our canteen menu has been thoughtfully curated by our in-house nutritionist to provide a diverse selection of nutritious and wholesome options.

Employee Engagement and Social Events

We place our colleagues at the forefront and strive to create a supportive, joyful, and rewarding environment for them. To unlock the full potential of our team, we have organised a variety of activities throughout the year that foster bonding and promote a positive workplace atmosphere.

Striving for a Family-Friendly Workplace

We are dedicated to creating a family-friendly work environment for our colleagues, reflecting in various programmes and policies we have in place.

We offer extensive family benefits and support services. Our company provides parental, marriage, and compassionate leave to help colleagues during important life events. Additionally, our headquarters office has a nursing room that offers mothers a comfortable and private space. As part of our commitment to supporting our colleagues and their families, we extend medical coverage to the families of colleagues holding manager or above positions. We ensure that the healthcare provided to our colleagues and their families is of the highest quality. During the Reporting Period, we have further launched the following initiatives to uphold our commitment of building a family-friendly workplace.

Enhancement of Maternity and Paternity Leaves

Since 1 September 2023, we have enhanced our leave entitlement by offering fully paid maternity and paternity leave to mothers and fathers of newborns, allowing them ample time to cherish their first moments with their newborns.

The 3^rd CCG Family Day

On 23 September 2023, we hosted the Family Day of the Group. This event brought together colleagues and their families for a fun-filled day. During the event, we celebrated nearly 60 children of our colleagues who were awarded scholarships from our established scholarship scheme, which supports their academic aspirations and recognises their outstanding achievements.

Good Employer Charter 2024

To demonstrate the Group’s commitment to safeguarding the work-family balance of our employees, we have joined the Good Employer Charter 2024, featuring the theme of “Supportive Family-friendly Good Employer”.

Enhancing Team Connections for a Happier Workplace

We are committed to creating a happier workplace and actively fostering a spirit of friendly competition and teamwork. As part of our commitment, we have organised a variety of activities throughout the year to promote bonding and enhance a positive working environment.

Workplace Events and Workshops

Throughout the Reporting Period, our Workplace Services Team organised a variety of engaging and sustainability focused events to promote employee well-being, environmental awareness, and team bonding. These included Go Green Fair, Coffee Cupping x Upcycling Workshop, and Friday Challenge – Korean Ddakji, etc., with around 850 participants taking part in these activities.

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CCG Staff Social Clubs

To align with the Group’s broader objectives, we launched the CCG Staff Social Club to enhance wellness, promote inclusion and diversity, foster a sense of belonging, stimulate innovation, encourage teamwork, develop leadership skills, and facilitate the exchange of ideas and connections among colleagues.

The CCG Staff Social Club serves as an internal platform designed to turn our employees’ ideas for social activities into reality. This club is open to all employees, including part-time and full-time staff, allowing them to create social clubs centred around different themes and participate in activities that interest them.

During the Reporting Period, we have 10 social clubs focusing on different areas, including basketball, badminton, football, golf, tennis, board games, coffee and cocktail making, drumming, floral design, and wine education.

Nina Hospitality Bowling Competition 2024

Our staff members from across our hotels came together to showcase their bowling skills, creating an atmosphere filled with excitement and camaraderie. At Nina Hospitality, we believe in fostering a spirit of friendly competition and teamwork, and events like this exemplify our commitment to creating a joyful workplace for our team members.