Upholding Business Ethics and Integrity
The Group highly values strong commitment on integrity and ethical conduct in every aspect of our business activities. Our well-established reputation for honesty, reliability, and fairness serves as a crucial asset that fosters our long-term growth and success. Our policies encompass a variety of important areas, including fair labour practices, conflicts of interest, bribery, competition and antitrust laws, privacy compliance, and equal opportunity. Every employee is expected to fully comply with these policies and to formally acknowledge their understanding in writing upon joining the company.
We are dedicated to maintaining the highest ethical standards to eliminate unethical labour practices, corruption, bribery, and conflicts of interest throughout our value chain. To achieve this, we have implemented a range of Policy and Procedures (“P&P”), such as the Bribery and Illicit Advantage P&P, the Conflict-of-Interest P&P, the Advantage and Entertainment Policy P&P, the Anti-Money Laundering and Counter-Terrorism Financing Policy, and the Whistle-blowing P&P. These policies detail the necessary reporting procedures to address any issues in a timely and appropriate manner and are incorporated into our Code of Conduct and Staff Handbook, which are provided to all new employees as a guide for making ethical choices, reinforcing our zero tolerance for corruption.
Besides adhering to policies and procedures, we also provide training to our employees to strengthen awareness on business ethics. During the Reporting Period, we partnered with Mayer Brown and the Equal Opportunity Council (“EOC”) to conduct six seminar sessions for 126 employees. These sessions were specifically designed to promote a discrimination-free environment and encourage diversity and equal opportunity in all aspects of our operations, including employment, the provision of goods, services, facilities, and related activities. By offering these seminars, we aim to create a workplace where every employee feels valued, respected, and heard. We believe that by empowering employees to voice their opinions without fear, we can drive innovation, collaboration, and continuous improvement within our Group.
In the Reporting Period, we dedicated 1,220 hours to training focused on compliance and anti-bribery for our staff, further reinforcing our strong stance against bribery. We are pleased to report that no significant incidents of non compliance related to corruption were identified. Additionally, the Group is not aware of any violations regarding child or forced labour, bribery, extortion, fraud, or money laundering, including but not limited to the Employment of Children Regulations and the Prevention of Bribery Ordinance.
1,220
Colleagues completed the anti-corruption training
0
Number of significant fines or non-monetary sanctions for non-compliance with environmental, health and safety laws and regulations
Cybersecurity
Prioritising the safety and efficiency of our business operations is of paramount importance, which is why we place a strong emphasis on cybersecurity. Our Information Security P&P have been developed to assist employees in safeguarding sensitive information from unauthorised access while ensuring its confidentiality. According to this policy, all personnel, including third-party associates, bear the responsibility of protecting our information and assets. Furthermore, it is the duty of managers to implement appropriate control measures, both physical and digital, to ensure that information security adheres to established standards.
Throughout the Reporting Period, we conducted a total of 2,072 hours of online training sessions focused on Information Technology (“IT”) security, aimed at enhancing our employees’ awareness of cybersecurity issues. Notably, we did not encounter any incidents of material cybersecurity breaches.
Data Privacy and Intellectual Property
In accordance with the Group’s Personal Data Privacy P&P, any inquiries or requests related to personal data and privacy are to be directed to the designated Personal Data Officer by our business units. The Personal Data Officer will then cooperate with the Legal Department of the Group for necessary review and guidance. Furthermore, when collecting personal data, business units are required to issue a Personal Information Collection Statement (“PICS”) to ensure the protection of customer privacy. We are fully compliant with the Personal Data (“Privacy”) Ordinance and all relevant data privacy regulations, and the Group is not aware of any instances of non compliance.
During the Reporting Period, no incidents of significant non compliance were reported. We remain committed to handling our customers’ data with the utmost care and are dedicated to protecting their privacy.
Moreover, we are committed to safeguarding our intellectual property. Employees must adhere to the Information Security Policy, which outlines the proper and secure use of information technologies, particularly when using mobile devices containing the Group’s intellectual property. We have also established an IT P&P for Nina Hospitality, which stipulates the appropriate usage, processing, and management of licensed software. Employees are required to report any instances of non compliance or intellectual property infringement to the relevant departments promptly.
Ensuring High-Quality Products and Services
Our commitment to deliver products and services of exceptional quality reflects our primary objective to ensure high levels of customer satisfaction. To achieve this, we have established a comprehensive set of stringent quality assurance protocols across our various products, services and operations. The “Minimum Quality Service Standards” have been implemented to ensure our hospitality and catering services adhere to specific, predefined criteria, e.g. front desk, guest rooms, recreational facilities, catering and restaurant operations, thus maintaining a consistently high level of quality. We have also adopted a series of service pledges that ensure the delivery of excellent property management services regarding utilities, repairment, responses to emergencies and other aspects.
For the sales of our residential units, a Handover of Residential Properties to Individual Owners Policy governs the requirements for handing over residential units to new owners. Our Customer Relations Department is responsible for assuring and confirming the quality of the completed development according to agreed standards before the handover. Any necessary rectification work will be handled promptly.
