Fostering Continuous Growth and Development of Our Colleagues
Performance Highlights
Of training provided, recorded a 42% increase
Average training hours per colleague
Average training hours, by gender
30.0
Female
31.0
Male
Average training hours, by employee category
23.1
Senior Management
36.4
Management
29.5
General Staff
Due to evolving global trends, the demand for skills and expertise is always changing. As such, we have dedicated significant effort to ensure our colleagues are fully prepared to address the challenges faced by the Group.
The CCG E-learning platform includes courses with a wide range of topics, including the prevention of corruption, anti-money laundering and counterterrorism financing, employee conduct and business ethics, market conduct and fraud, privacy, confidentiality and information security.
Besides providing trainings to our colleagues, we also offer reimbursement for external training expenses, as well as professional memberships or qualification examination fees. Moreover, they will be granted paid leave to accommodate examination.
To ensure a structured approach to training at Property Services, we have established a Training Committee during the Reporting Period, comprising members from various departments and sections. These include Property Management Services, ESG, IT, Quality Assurance, Central Administration Unit, etc. The Training Committee reviews and enhances training plans for various sections, such as customer services and human resources management, covering topics of environmental protection, emergency handling, occupational safety, equal opportunity, etc. The Training Committee is also responsible for tracking training progress and collecting training data from business units, ensuring that training objectives are achieved.
CCG Innovation Ambassador Programme – Cohort 2
To nurture an entrepreneurial mindset and problem-solving skills within our team, we coorganised the CCG Innovation Ambassador Programme (“IAP”) with the University of Hong Kong Business School Executive Education. As a “Learning by Doing” programme, this nine-month workshop centred on design thinking, innovation, and change mindset management provided our colleagues with a valuable and enriching experience to collaboratively learn and develop innovative solutions for our business and societal challenges.
Leveraging on the success of Cohort 1, this year we conducted the Cohort 2 of IAP. Across the two cohorts, a total of 64 colleagues from various departments have participated. These participants formed groups to present their innovative ideas to the senior management.
Places with Heart Academy
Places with Heart Academy serves as a dynamic platform dedicated to capacity building and fostering innovative business approaches among our colleagues. We organise a variety of seminars, invite distinguished keynote speakers, and engage in meaningful dialogues to ensure our team stays abreast of the latest business insights and information. This proactive approach equips our colleagues to navigate the complexities of an everevolving market. Places with Heart Academy also shares knowledge across diverse fields. These include sustainability, digitalisation, business management, stakeholder engagement, and personal development.
ESG Talks and Site Tour
To prepare our workforce for the future, we emphasise the importance of integrating ESG practices into daily work and decision-making. We regularly organise ESG talks to keep our colleagues informed about regulatory changes and invite industry experts to share their insights on sustainability topics. These initiatives help our team develop the necessary ESG skills and mindset, fostering a culture of sustainability and innovation.
This year, we invited Mr Edwin Lau, Founder and Executive Director of The Green Earth, to conduct a sharing about waste reduction and management, in response to the proposed Municipal Solid Waste (“MSW”) charging scheme. Our staff members engaged in interactive game activities and learnt to integrate concept of circularity into their daily operations.
Additionally, we organised a tour for 20 colleagues to explore our Nina Hotel Kowloon East, one of the only two Geopark Hotels in Hong Kong. With a Geopark theme, the hotel blends fossil-themed decorations with natureinspired design and incorporates eco-friendly facilities and practices. During the tour, colleagues also visited the hotel’s energy-efficient water-cooled air conditioning systems, gaining valuable insights into green buildings.
Cybersecurity Fun Day
We are committed to protecting confidential data and information of the Group, its partners, customers and employees. Therefore, in addition to using professional cybersecurity solutions to quickly detect network threats and repair incidents, we also provided network security training for employees to further minimise the losses caused by network attacks. The Group partnered with a cybersecurity solution provider to co-organise a series of workshops to enhance our employees’ understandings of cybersecurity. Through interactive games, employees learnt how to create strong passwords, identify scams, recognise and handle suspicious emails.
Generative AI Solutions Experience Day
The Group collaborated with Microsoft to host an Experience Day centred around Generative Artificial Intelligence (“AI Solutions”). Experts from Microsoft shared the latest advancements in the field of Generative AI and demonstrated how the innovative solutions can be integrated into our operations to enhance productivity and work efficiency. Our colleagues had the opportunities to engage with experts to explore practical applications of Generative AI in our business context.
Mandarin Training
To meet growing business opportunities the Greater Bay Area, Nina Hospitality organised a ten-session Mandarin communication training for colleagues from hotel operations from May to July 2024. The training covered marketing, negotiation and product introduction. Guided by a professional trainer, our colleagues improved their communication skills and confidence in speaking Mandarin.
